3-Step Process to Foot Pain Relief!
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Step 1
Take the quiz to help us get you the right solution for your foot pain relief.
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Step 2
Get feet impression box in 1-3 days, take your impressions and send it back to us, free.
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Step 3
Our orthotics specialist will design and ship your custom insert within 2 business weeks.
Custom Orthotics FAQs
Custom orthotics are made from a detailed impression or scan of your feet and are designed to address your specific foot problems. Store-bought insoles are mass-produced in generic shapes and sizes. Custom orthotics provide superior support, durability, and effectiveness because they're tailored to your unique foot structure and needs.
Custom orthotics can help you with various conditions including plantar fasciitis, flat feet, high arches, heel pain, knee pain, back pain, diabetic foot issues, and sports-related injuries. They're also beneficial for anyone who spends long hours on their feet or wants to improve their overall foot comfort and alignment.
The process is simple: complete our online assessment, receive your impression kit, take your foot impressions following our detailed instructions, mail back the kit using our prepaid shipping label, and receive your custom orthotics within 14-20 working days
We offer a full 60-day money-back guarantee from the date you receive your orthotics. If you're not completely satisfied with the comfort, fit, or performance of your custom orthotics, simply contact us for a refund. No questions asked.
Yes! Custom orthotics are eligible for HSA and FSA reimbursement as they're considered medical devices. We accept HSA and FSA cards directly, and we can provide the necessary documentation for reimbursement if needed.
After we receive your impression box back, your orthotics are manufactured and shipped within 10–16 business days. The impression kit itself arrives to you within 1–3 business days of ordering.
Most custom orthotics last 1–3 years under normal daily use. High-impact activities like running or heavy labor will shorten that. When it's time to reorder, we keep your impression on file — no new kit needed.
Contact us and we'll adjust them. We stand behind a 60-day satisfaction guarantee — if we can't get the fit right, we'll refund you in full.
The impression kit includes all materials and step-by-step instructions. Press each foot into the foam, let it set, and ship the box back using the prepaid return label included in the kit. Most customers complete the process in under 10 minutes.
No prescription required. Our assessment captures your foot type, pain points, and activity needs. If you have an existing diagnosis from a podiatrist, you can include it with your impression kit for our specialists to review.
Most athletic shoes, work boots, and casual lace-up shoes with removable factory insoles work well — the orthotic replaces the factory insole rather than stacking on top of it. Very narrow dress shoes and high heels are the hardest to fit.
Yes — orthotics are designed to move between compatible shoes. They transfer best between shoes of similar internal volume. A standard orthotic will not fit correctly in a slim dress shoe or a cycling shoe.
Yes. We keep your impression data on file, so returning customers can reorder directly — no new kit, no waiting for impressions — and receive a returning customer discount.